Resources Center
We want to make sure you have all the facts you need regarding your mortgage decisions.
Use this section to find answers to many of your Arvest Bank questions. From here you have access to FAQs, fee schedules, mortgage definitions and more.
If you can't find what you are looking for here, please contact us for assistance
Current Customer FAQs
New to Arvest - Mortgage Transfer FAQs
- I'm new to Arvest, what should I do first?
- What is the difference between a mortgage lender and a mortgage servicer?
- What exactly is mortgage servicing?
- What is a mortgage servicing transfer?
- Why is the servicing of my mortgage loan being transferred?
- Is it legal for my mortgage servicer to change?
- Does the mortgage servicing transfer change the terms of my mortgage loan?
- Could my payment amount change as a direct result of the mortgage servicing transfer?
- Will I have the same loan number as my previous mortgage servicer?
- Can I change my mortgage servicer?
- I received a Goodbye Letter from my previous mortgage servicer but I haven’t received anything from Arvest Bank.
- How do I request additional info regarding my mortgage servicing transfer?
- I had Private Mortgage Insurance (PMI) on my loan and my previous mortgage servicer was supposed to cancel it but didn’t. What do I need to do?
- Do I need to notify my insurance company about the mortgage servicing transfer?
- How does the mortgage servicing transfer impact my interest statements?
- Do you have an automated telephone system where I can “self-service?”
- What info is available through the automated telephone system?
- Can I receive a coupon book instead of mortgage statements?
- I was on paperless billing statements with my previous mortgage servicer. Will that preference be transferred to Arvest Bank?
- How can I receive a copy of my monthly mortgage statement?
- What payment options are available?
- I prefer to make my payments through my bank’s Online Bill Pay. Do I need to do anything?
- My first Arvest Bank payment was inadvertently sent to my previous mortgage servicer; what do I need to do?
- I paid off my mortgage right before the transfer to Arvest Bank but haven’t received confirmation of the payoff or any release deed/satisfaction of the mortgage. What do I need to do?
- I had an authorized account user with my previous mortgage servicer. Does that authorization transfer to Arvest Bank?
- I’ve been trying to access my deceased loved one’s mortgage loan and it was recently transferred to Arvest Bank. Can you help me?
- I’m experiencing financial hardship and cannot make my payments. What do I need to do?
- What happens if I was approved for payment assistance immediately prior to the mortgage transfer?
- I was denied the loss mitigation option I preferred by my previous mortgage servicer. Can I be reviewed for that option with Arvest Bank?
- I was approved for a home retention loss mitigation option with my previous mortgage servicer, but the new agreed-upon payment amount doesn’t appear to be reflected on my first Arvest Bank monthly statement. What do I need to do?
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