We are sorry to hear that you are experiencing a financial hardship. We are here to help you during this difficult time and have multiple options available for you. The following options are designed for customers who HAD or ARE HAVING a hardship. Any hardship workout option may affect your ability to obtain a new mortgage loan or refinance. If you are not having a financial hardship please check out our refinance options, as our goal is to provide you with the best possible solution.
The hardship workout options include but are not limited to the following:
A forbearance gives you full relief from making payments for a specific period of time by pausing your monthly payments. It will allow you time to improve your circumstances when you cannot afford a full monthly payment. At the end of the forbearance period there are additional options available including a possible extension of the forbearance or other options if you cannot bring your loan current at that time.
A repayment plan is an additional option available that allows you to bring your account current by paying your monthly payment plus a portion of all past due payments for a specific number of months. A repayment plan is best for customers who have resolved their financial hardship and, after providing verbal financials, show the ability to afford the plan amount.
Depending on the investor on your loan and meeting eligibility requirements a payment deferral or partial claim could be available to you as well. With a deferral or partial claim, we'll set all or part of your past-due amount aside to be paid later. It will be due when you pay off your mortgage, sell your home or refiaince. You won't be charged any interest on the deferred balance. If you are unable to afford a repayment plan and are having difficulty bringing your loan current but can make your regular mortgage payments moving forward, a deferral or partial claim may be a better option for you. Like the repayment plan, your hardship must be resolved and you must have the ability to make your regular monthly payments going forward.
Loan modifications may be available and will allow us to modify the terms of your existing loan to include your past-due payments and get you back on track.
Please note once a hardship option has been placed on the loan, it may affect your ability to obtain a new mortgage loan or refinance. Let’s get started to see what may be the best option we have for you!
Helpful Links And Resources
CARES Act Mortgage Forbearance: What You Need to Know
If you can’t make your mortgage payments because of the coronavirus, start by understanding your options and reaching out for help.
Watch consumerfinance.gov YouTube video
Guide to Coronavirus Mortgage Relief Options
Help for Homeowners and Renters
Herramientas que puede usar cuando no pueda pagar sus facturas