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    COVID Assistance

    We are sorry to hear that you are experiencing a financial hardship. We are here to help you during this difficult time and have multiple options available for you. The following options are designed for customers who HAD or ARE HAVING a hardship. Any hardship workout option may affect your ability to obtain a new mortgage loan or refinance. If you are not having a financial hardship please check out our refinance options, as our goal is to provide you with the best possible solution.

    The hardship workout options include but are not limited to the following: 

      Repayment

      A repayment plan is an additional option available that allows you to bring your account current by paying your monthly payment plus a portion of all past due payments for a specific number of months. A repayment plan is best for customers who have resolved their financial hardship and, after providing verbal financials, show the ability to afford the plan amount.

      Payment Deferral/Partial Claim

      Depending on the investor on your loan and meeting eligibility requirements a payment deferral or partial claim could be available to you as well. With a deferral or partial claim, we'll set all or part of your past-due amount aside to be paid later. It will be due when you pay off your mortgage, sell your home or refiaince. You won't be charged any interest on the deferred balance. If you are unable to afford a repayment plan and are having difficulty bringing your loan current but can make your regular mortgage payments moving forward, a deferral or partial claim may be a better option for you. Like the repayment plan, your hardship must be resolved and you must have the ability to make your regular monthly payments going forward.

      Modification

      Loan modifications may be available and will allow us to modify the terms of your existing loan to include your past-due payments and get you back on track.

       

       

      Please note once a hardship option has been placed on the loan, it may affect your ability to obtain a new mortgage loan or refinance. Let’s get started to see what may be the best option we have for you!

      NMLS #403249 – Issued by the Nationwide Multistate Licensing System and Registry
      NMLS Consumer Access

      Arvest Bank – Mortgage Division
      801 John Barrow, Little Rock, AR 72205
      (800) 366-2132

      Arvest Bank – Complaint
      P.O. Box 395
      Little Rock, AR 72203
      (800) 366-2132
      Via Email:  mymortgage@arvest.com

      Arvest Bank recommends you read the notices located on our Documents & Resources page under Arvest Careers (provided by the United States government) before applying for employment. The information covers the rights of applicants and employees.

      FOR CALIFORNIA RESIDENTS – Do Not Sell or Share My Personal Information

      FOR NEW YORK RESIDENTS – Arvest Bank is not registered with the Superintendent of the New York Department of Financial Services. You may file Complaint Notices directly to Arvest Mortgage at the contact information above. You may file complaints and/or obtain further information from the New York Department of Financial Services by calling the Department's Consumer Assistance Unit at (800) 342-3736 or by visiting the Department's website at www.dfs.ny.gov.