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    Insurance Claims

    Tips for insurance claims from recent storms.

    If you’ve been affected by recent storms, we want you to know we’re here to help. We’re committed to giving exceptional customer service to relieve some of your stress during this challenging time.

    • If your home has been declared a total loss, please contact us directly at (800) 366-2132.
    • If your replacement cost value is $40,000 or less and meets certain other conditions, Arvest Bank can add our endorsement via mail and return it to you so you can claim your funds. 
    • If your check meets the conditions for endorsement via mail, please call ahead to notify us of your claim and forward your unendorsed check to:
      Arvest Bank - Mortgage Division
      ATTN: Hazard Claims
      202 S Goad Springs Rd
      Lowell, AR 72745
    • If your claim doesn't meet the conditions, please forward it to Arvest Bank Mortgage Servicing and include an endorsement from all parties listed on the check.
    • For claims with a replacement cost value of greater than $40,000, a licensed contractor is required for the restoration. For eligibility, your property must be restored to at least the original property value.
    • For helpful information on the best hazard preparation practices, visit www.ready.gov.

     

    Have questions?

    Please contact us for help with your claim or any other mortgage-related questions.

    NMLS #403249 – Issued by the Nationwide Multistate Licensing System and Registry
    NMLS Consumer Access

    Arvest Bank – Mortgage Division
    801 John Barrow, Little Rock, AR 72205
    (800) 366-2132

    Arvest Bank – Complaint
    P.O. Box 395
    Little Rock, AR 72203
    (800) 366-2132
    Via Email:  mymortgage@arvest.com

    Arvest Bank recommends you read the notices located on our Documents & Resources page under Arvest Careers (provided by the United States government) before applying for employment. The information covers the rights of applicants and employees.

    FOR CALIFORNIA RESIDENTS – Do Not Sell or Share My Personal Information

    FOR NEW YORK RESIDENTS – Arvest Bank is not registered with the Superintendent of the New York Department of Financial Services. You may file Complaint Notices directly to Arvest Mortgage at the contact information above. You may file complaints and/or obtain further information from the New York Department of Financial Services by calling the Department's Consumer Assistance Unit at (800) 342-3736 or by visiting the Department's website at www.dfs.ny.gov.