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    Insurance Claims

    Tips for insurance claims from recent storms.

    If you’ve been affected by recent storms, we want you to know we’re here to help. We’re committed to giving exceptional customer service to relieve some of your stress during this challenging time.

    In order for us to process your check, the following criteria must be met:

    • The full insurance adjusters report is provided.
    • A completed and signed Hazard Claim Affidavit is provided.
    • All payees have endorsed the check. This includes you and any third parties that may be listed as a payee (i.e., a public adjuster, attorney, other lien holder, etc.). We cannot process the check until all payees have endorsed.
    • Your mortgage loan number is written on the front of the check.

    Documents should be emailed directly to our Hazard Claim team at MtgHazardClaims@arvest.com.

    Please mail your claim check to:
    Arvest Bank
    Attn: Hazard Claims
    500 Broadway St.
    Little Rock, AR 72701

    Your hazard claim check will be deposited into an interest-bearing account. Once all above items are received, we'll issue a disbursement check the next business day. The amount of disbursement will depend on the status of your loan at the time of loss. A Hazard Claim Processor will reach out if more info is needed. Checks will be mailed to you via standard mail. Please refer to the affidavit for further information regarding the handling of hazard claim checks.

    For helpful information on the best hazard preparation practices, visit www.ready.gov.

    It's important to stay in contact with us and provide the necessary documents to ensure the timely delivery and completion of your claim.

    Have questions?

    Please contact us for help with your claim or any other mortgage-related questions.

    NMLS #403249 – Issued by the Nationwide Multistate Licensing System and Registry
    NMLS Consumer Access

    Arvest Bank – Mortgage Division
    500 Broadway Street, Little Rock, AR 72201
    (800) 366-2132

    Arvest Bank – Complaint
    P.O. Box 395
    Little Rock, AR 72203
    (800) 366-2132
    Contact Us

    Arvest Bank recommends you read the notices located on our Documents & Resources page under Arvest Careers (provided by the United States government) before applying for employment. The information covers the rights of applicants and employees.

    FOR CALIFORNIA RESIDENTS – Do Not Sell or Share My Personal Information

    FOR NEW YORK RESIDENTS – Arvest Bank is not registered with the Superintendent of the New York Department of Financial Services. You may file Complaint Notices directly to Arvest Mortgage at the contact information above. You may file complaints and/or obtain further information from the New York Department of Financial Services by calling the Department's Consumer Assistance Unit at (800) 342-3736 or by visiting the Department's website at www.dfs.ny.gov.